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	<title>another coffee, please &#187; rants</title>
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	<description>the nine to five.  or eight to six.  sometimes twenty-four by seven...</description>
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		<title>What Makes &#8220;Customer Service&#8221; In IT?</title>
		<link>http://www.withahat.net/anothercoffeeplease/2009/10/what-makes-customer-service-in-it/</link>
		<comments>http://www.withahat.net/anothercoffeeplease/2009/10/what-makes-customer-service-in-it/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 09:33:23 +0000</pubDate>
		<dc:creator>phoebe</dc:creator>
				<category><![CDATA[career]]></category>
		<category><![CDATA[rants]]></category>
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		<description><![CDATA[This is an industry that attempts to redefine &#8220;service&#8221;.  If your server is up and running, then you can&#8217;t complain about &#8220;service&#8221;.  If you can contact a service desk out of hours and get an automated email reply, then you are getting &#8220;service&#8221;.  As long as your service provider is providing something you can&#8217;t or [...]]]></description>
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		<title>Sick of this place &#8211; but is the grass greener?</title>
		<link>http://www.withahat.net/anothercoffeeplease/2008/09/sick-of-this-place-but-is-the-grass-greener/</link>
		<comments>http://www.withahat.net/anothercoffeeplease/2008/09/sick-of-this-place-but-is-the-grass-greener/#comments</comments>
		<pubDate>Thu, 25 Sep 2008 15:47:52 +0000</pubDate>
		<dc:creator>phoebe</dc:creator>
				<category><![CDATA[career]]></category>
		<category><![CDATA[rants]]></category>
		<category><![CDATA[over it]]></category>
		<category><![CDATA[thursday]]></category>
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		<description><![CDATA[(This is a rant post, and all my rant posts are probably going to be lengthy and probably whingey too.  I don&#8217;t expect you to read them, and on the same note I don&#8217;t expect you to feel sorry for me.  I rant because this is my blog and I can write whatever I damn [...]]]></description>
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